FAQ and Customer service
(1)The basic manufacturing principle of VPEKS is to use internationally branded components as much as possible. Our main electric element us OMRON>, SIEMENS>,, Schnieder>,, etc. In this case, our foreign clients will not worry about the lifespan and replacement issues in the future.
(2)In product design and program design, we adhere to the principles of simplicity and ease of use. After all, the purpose of automation is to save labor costs, not to create operation costs.
(1)Crown Machine’ salesmen are not only sellers but also seasoned engineers. They could help you a lot by providing the best solution and proper machines.
(2)Crown provide integrated solutions for clients. Besides providing high-quality machinery, in-time online after-sale service, and on-site installation service, we could help clients choose the most suitable machines , not the most expensive machines etc.
For small standard goods, we usually have stock goods, For customized goods or large produce line, the production time of different machines ranges from 3 days to 20 working days. As for shipping issues, there are different shipping ways for options. In most countries, we can help clients with a door-to-door shipping service. Air shipping is fast but expensive, so it’s a good choice for urgent orders, and it only takes 7-10 days max. Sea shipping is the most economical shipping way, depending on different destination seaports, the shipping times range from 15 to 45 days.
We have 1 year guarantee for all the machines. If any components are broken during 1 year, we will send replacements to clients for free by express. And we will take videos to teach you how to replace it. We offer lifetime technical support.
We have over 10 year’s export experience, For most countries, we have reliable shipping agent can do door to door delivery include tax, they have your local partner to do import document, you don’t need to do anything , no need pay tax, just need to wait for its arrival. If your country don’t have door to door delivery, we can ship to port, and if you need, we can introduce our partner help you do import document.
We support various payment terms, Paypal, Western Union, T/T, X transfer etc. For stock goods, when we received full payment will deliver soon, for customized item, 30% as deposit, when ready we will send you machine pictures, balance payed before shipment.